Frequently Asked Questions
Everything You Need To Know About Umbrella Corporation
How can I book an appointment?
Easy, just call 1.800.456.3234! Customer Response Representatives are available to assist in booking appointments and answer questions 24/7. We strive for same, to next day service.
When are you open/available for appointments?
We strive for same, to next day service. Umbrella Corporation Technology Consultants are available to come to your home and/or business and solve your technology problems 24 hours a day, 7 days a week, all year long. If your appointment runs over the appointment time frame, don’t worry, we won’t run out! We will always stay until the job is complete.
Do you offer drop off service?
No. Umbrella specializes in on-site technology support for home users. We have found through experience that computers and technology work best in their natural environment, with their normal connections. Who wants to climb under their desk and mess with all those wires anyway?
Do you offer phone support?
We have a phenomenal National Technical Response Team that is available for phone support. Our National Technical Response Team can answer questions and provide state-of-the-art remote support technologies to troubleshoot and repair any problem over the phone.
Do you provide service in my area?
Umbrella provides service to those in and around Brisbane. If we are not in your area yet, it doesn't mean we aren’t coming! Keep an eye on our newsletters for future Umbrella Corporation expansion!
Do you service Macs?
At this point in time, we do not, apologies.
How can I pay for service?
We accept cash at this point in time.
Is Umbrella really that great of a company?
We have always pleased new and old customers alike. How we do it? Well, the work, thats the easy part, but what makes us so unique is that we like to think of our customers as family and do anything we can to take care of their every need and be there for you 24 hours a day, 7 days a week. Think of us as that family member who knows everything about computers, and we promise, we have all the time to talk for as long as you like.